知识库中心无法上传word、excel

一、该问题的重现步骤是什么？

1. 进入知识库中心

2. 上传word、excel

3.

二、你期待的结果是什么？实际看到的又是什么？

期望读取xlsx docx 文件正常，实际报错 获取文件内容失败: 

    "msg": "Handler dispatch failed: java.lang.NoSuchMethodError: 'org.apache.commons.compress.archivers.zip.ZipArchiveEntry org.apache.commons.compress.archivers.zip.ZipArchiveInputStream.getNextEntry()'"

三、你正在使用的是什么产品，什么版本？在什么操作系统上？

BladeX-AI 1.1.1.RELEASE windows10

四、请提供详细的错误堆栈信息，这很重要。

===============  Response Start  ================

<=== GET: /api/blade-ai/knowledge/assets/file (82 ms)

===============   Response End   ================

2025-08-22 10:32:00.319 ERROR 5488 --- [  XNIO-1 task-5] o.s.c.l.e.BladeRestExceptionTranslator   : 服务器异常

jakarta.servlet.ServletException: Handler dispatch failed: java.lang.NoSuchMethodError: 'org.apache.commons.compress.archivers.zip.ZipArchiveEntry org.apache.commons.compress.archivers.zip.ZipArchiveInputStream.getNextEntry()'

at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:1104)

at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:979)

at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:1014)

at org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:903)

at jakarta.servlet.http.HttpServlet.service(HttpServlet.java:527)

at org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:885)

at jakarta.servlet.http.HttpServlet.service(HttpServlet.java:614)

at io.undertow.servlet.handlers.ServletHandler.handleRequest(ServletHandler.java:74)

at io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:129)

at org.springblade.core.log.filter.LogTraceFilter.doFilter(LogTraceFilter.java:48)

at io.undertow.servlet.core.ManagedFilter.doFilter(ManagedFilter.java:67)

at io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:131)

at org.springframework.web.filter.RequestContextFilter.doFilterInternal(RequestContextFilter.java:100)

at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:116)

at io.undertow.servlet.core.ManagedFilter.doFilter(ManagedFilter.java:67)

at io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:131)

at org.springframework.web.filter.FormContentFilter.doFilterInternal(FormContentFilter.java:93)

at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:116)

at io.undertow.servlet.core.ManagedFilter.doFilter(ManagedFilter.java:67)

at io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:131)

at org.springframework.session.web.http.SessionRepositoryFilter.doFilterInternal(SessionRepositoryFilter.java:142)

at org.springframework.session.web.http.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:82)

at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:362)

at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:278)

at io.undertow.servlet.core.ManagedFilter.doFilter(ManagedFilter.java:67)

at io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:131)

at org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:201)

at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:116)

at io.undertow.servlet.core.ManagedFilter.doFilter(ManagedFilter.java:67)

at io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:131)

at org.springblade.core.boot.request.BladeRequestFilter.doFilter(BladeRequestFilter.java:94)

at io.undertow.servlet.core.ManagedFilter.doFilter(ManagedFilter.java:67)

at io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:131)

at io.undertow.servlet.handlers.FilterHandler.handleRequest(FilterHandler.java:84)

at io.undertow.servlet.handlers.security.ServletSecurityRoleHandler.handleRequest(ServletSecurityRoleHandler.java:62)

at io.undertow.servlet.handlers.ServletChain$1.handleRequest(ServletChain.java:68)

at io.undertow.servlet.handlers.ServletDispatchingHandler.handleRequest(ServletDispatchingHandler.java:36)

at io.undertow.servlet.handlers.RedirectDirHandler.handleRequest(RedirectDirHandler.java:68)

at io.undertow.servlet.handlers.security.SSLInformationAssociationHandler.handleRequest(SSLInformationAssociationHandler.java:117)

at io.undertow.servlet.handlers.security.ServletAuthenticationCallHandler.handleRequest(ServletAuthenticationCallHandler.java:57)

at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)

at io.undertow.security.handlers.AbstractConfidentialityHandler.handleRequest(AbstractConfidentialityHandler.java:46)

at io.undertow.servlet.handlers.security.ServletConfidentialityConstraintHandler.handleRequest(ServletConfidentialityConstraintHandler.java:64)

at io.undertow.security.handlers.AuthenticationMechanismsHandler.handleRequest(AuthenticationMechanismsHandler.java:60)

at io.undertow.servlet.handlers.security.CachedAuthenticatedSessionHandler.handleRequest(CachedAuthenticatedSessionHandler.java:77)

at io.undertow.security.handlers.AbstractSecurityContextAssociationHandler.handleRequest(AbstractSecurityContextAssociationHandler.java:43)

at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)

at io.undertow.servlet.handlers.SendErrorPageHandler.handleRequest(SendErrorPageHandler.java:52)

at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)

at io.undertow.servlet.handlers.ServletInitialHandler.handleFirstRequest(ServletInitialHandler.java:276)

at io.undertow.servlet.handlers.ServletInitialHandler$2.call(ServletInitialHandler.java:135)

at io.undertow.servlet.handlers.ServletInitialHandler$2.call(ServletInitialHandler.java:132)

at io.undertow.servlet.core.ServletRequestContextThreadSetupAction$1.call(ServletRequestContextThreadSetupAction.java:48)

at io.undertow.servlet.core.ContextClassLoaderSetupAction$1.call(ContextClassLoaderSetupAction.java:43)

at io.undertow.servlet.handlers.ServletInitialHandler.dispatchRequest(ServletInitialHandler.java:256)

at io.undertow.servlet.handlers.ServletInitialHandler$1.handleRequest(ServletInitialHandler.java:101)

at io.undertow.server.Connectors.executeRootHandler(Connectors.java:395)

at io.undertow.server.HttpServerExchange$1.run(HttpServerExchange.java:859)

at org.jboss.threads.ContextHandler$1.runWith(ContextHandler.java:18)

at org.jboss.threads.EnhancedQueueExecutor$Task.run(EnhancedQueueExecutor.java:2513)

at org.jboss.threads.EnhancedQueueExecutor$ThreadBody.run(EnhancedQueueExecutor.java:1538)

at org.xnio.XnioWorker$WorkerThreadFactory$1$1.run(XnioWorker.java:1282)

at java.base/java.lang.Thread.run(Thread.java:840)

Caused by: java.lang.NoSuchMethodError: 'org.apache.commons.compress.archivers.zip.ZipArchiveEntry org.apache.commons.compress.archivers.zip.ZipArchiveInputStream.getNextEntry()'

at org.apache.poi.openxml4j.util.ZipArchiveThresholdInputStream.getNextEntry(ZipArchiveThresholdInputStream.java:150)

at org.apache.poi.openxml4j.util.ZipInputStreamZipEntrySource.<init>(ZipInputStreamZipEntrySource.java:101)

at org.apache.poi.openxml4j.opc.ZipPackage.<init>(ZipPackage.java:211)

at org.apache.poi.openxml4j.opc.OPCPackage.open(OPCPackage.java:517)

at org.apache.poi.openxml4j.opc.OPCPackage.open(OPCPackage.java:490)

at org.apache.poi.ooxml.util.PackageHelper.open(PackageHelper.java:67)

at org.apache.poi.xwpf.usermodel.XWPFDocument.<init>(XWPFDocument.java:173)

at org.apache.poi.xwpf.usermodel.XWPFDocument.<init>(XWPFDocument.java:160)

at org.springblade.modules.aigc.kb.engine.handler.impl.WordFileHandler.processDocxPreview(WordFileHandler.java:1920)

at org.springblade.modules.aigc.kb.engine.handler.impl.WordFileHandler.readContentPreview(WordFileHandler.java:1775)

at org.springblade.modules.aigc.kb.engine.service.impl.KnowledgeFileServiceImpl.readFileContentInternal(KnowledgeFileServiceImpl.java:134)

at org.springblade.modules.aigc.kb.engine.service.impl.KnowledgeFileServiceImpl.readFileContentPreview(KnowledgeFileServiceImpl.java:64)

at org.springblade.modules.aigc.kb.business.service.impl.AiKnowledgeAssetsServiceImpl.getFileContentWithCache(AiKnowledgeAssetsServiceImpl.java:256)

at org.springblade.modules.aigc.kb.business.service.impl.AiKnowledgeAssetsServiceImpl.getFileContentPreview(AiKnowledgeAssetsServiceImpl.java:215)

at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:77)

at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

at java.base/java.lang.reflect.Method.invoke(Method.java:569)

at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:355)

at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:196)

at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:163)

at org.springframework.aop.framework.CglibAopProxy$CglibMethodInvocation.proceed(CglibAopProxy.java:768)

at org.springframework.validation.beanvalidation.MethodValidationInterceptor.invoke(MethodValidationInterceptor.java:174)

at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:184)

at org.springframework.aop.framework.CglibAopProxy$CglibMethodInvocation.proceed(CglibAopProxy.java:768)

at org.springframework.aop.framework.CglibAopProxy$DynamicAdvisedInterceptor.intercept(CglibAopProxy.java:720)

at org.springblade.modules.aigc.kb.business.service.impl.AiKnowledgeAssetsServiceImpl$$SpringCGLIB$$0.getFileContentPreview(<generated>)

at org.springblade.modules.aigc.kb.business.controller.AiKnowledgeAssetsController.getFile(AiKnowledgeAssetsController.java:138)

at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:77)

at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

at java.base/java.lang.reflect.Method.invoke(Method.java:569)

at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:355)

at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:196)

at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:163)

at org.springframework.aop.framework.CglibAopProxy$CglibMethodInvocation.proceed(CglibAopProxy.java:768)

at org.springframework.aop.aspectj.MethodInvocationProceedingJoinPoint.proceed(MethodInvocationProceedingJoinPoint.java:89)

at org.springblade.core.log.aspect.RequestLogAspect.aroundApi(RequestLogAspect.java:128)

at jdk.internal.reflect.GeneratedMethodAccessor150.invoke(Unknown Source)

at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

at java.base/java.lang.reflect.Method.invoke(Method.java:569)

at org.springframework.aop.aspectj.AbstractAspectJAdvice.invokeAdviceMethodWithGivenArgs(AbstractAspectJAdvice.java:637)

at org.springframework.aop.aspectj.AbstractAspectJAdvice.invokeAdviceMethod(AbstractAspectJAdvice.java:627)

at org.springframework.aop.aspectj.AspectJAroundAdvice.invoke(AspectJAroundAdvice.java:71)

at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:173)

at org.springframework.aop.framework.CglibAopProxy$CglibMethodInvocation.proceed(CglibAopProxy.java:768)

at org.springframework.aop.interceptor.ExposeInvocationInterceptor.invoke(ExposeInvocationInterceptor.java:97)

at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:184)

at org.springframework.aop.framework.CglibAopProxy$CglibMethodInvocation.proceed(CglibAopProxy.java:768)

at org.springframework.aop.framework.CglibAopProxy$DynamicAdvisedInterceptor.intercept(CglibAopProxy.java:720)

at org.springblade.modules.aigc.kb.business.controller.AiKnowledgeAssetsController$$SpringCGLIB$$0.getFile(<generated>)

at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:77)

at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

at java.base/java.lang.reflect.Method.invoke(Method.java:569)

at org.springframework.web.method.support.InvocableHandlerMethod.doInvoke(InvocableHandlerMethod.java:255)

at org.springframework.web.method.support.InvocableHandlerMethod.invokeForRequest(InvocableHandlerMethod.java:188)

at org.springframework.web.servlet.mvc.method.annotation.ServletInvocableHandlerMethod.invokeAndHandle(ServletInvocableHandlerMethod.java:118)

at org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.invokeHandlerMethod(RequestMappingHandlerAdapter.java:926)

at org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.handleInternal(RequestMappingHandlerAdapter.java:831)

at org.springframework.web.servlet.mvc.method.AbstractHandlerMethodAdapter.handle(AbstractHandlerMethodAdapter.java:87)

at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:1089)

... 62 common frames omitted

五、若有更多详细信息，请在下面提供。